Complaints Policy

Denofans is operated by Idolo Media and Technologies Ltd. This Complaints Policy explains how you can submit complaints or reports to us and how we handle them.

This policy applies to complaints about: (a) content hosted on Denofans; (b) creator accounts or fan accounts; (c) safety, harassment, or fraud concerns; (d) billing and transaction issues; and (e) platform moderation or enforcement decisions.

For legal documents related to your use of the Service, see /terms, /privacy, and /contract.

You can submit complaints by emailing support@denofans.com. For general inquiries, use info@denofans.com. For feature requests or product updates, use products@denofans.com.

When possible, include: your account username/email; a description of the issue; relevant links (creator profile, post, content ID); screenshots; transaction IDs (if applicable); and the date/time the issue occurred.

If you are reporting urgent safety concerns or illegal activity, include “URGENT” in the subject line and provide as much detail as possible.

If you believe content violates our Terms, Community Guidelines, or applicable law, you may report it through support@denofans.com.

We may remove or restrict access to content while we investigate. For adult content, enhanced moderation rules may apply.

We maintain zero tolerance for CSAM. Any suspected CSAM is removed and reported to appropriate authorities, including NCMEC where applicable.

You may complain about harassment, impersonation, fraudulent behavior, or other conduct by creators or fans.

We may request additional information to verify your identity or the facts before taking action.

We may impose enforcement actions including warnings, content removal, restrictions, suspension, or termination as described in our Terms.

If you have a billing issue (subscription renewal, pay-per-view purchase, wallet activity, or tips), contact support@denofans.com with transaction details.

Refunds are provided only where required by law or as explicitly stated in our policies. Chargebacks made in bad faith may result in account suspension or termination.

Where a chargeback is granted, access to related content may be revoked and creator earnings may be adjusted to reflect reversed payments.

If your content was removed, your account was restricted, or you were otherwise subject to an enforcement decision, you may appeal by emailing support@denofans.com.

Include the decision you are appealing, the date you received notice, and any relevant evidence supporting your appeal.

We will review appeals and respond within a reasonable timeframe. Some decisions may be upheld where required for safety, legal compliance, or payment network rules.

We aim to acknowledge complaints promptly and resolve them within a reasonable timeframe, depending on complexity and required investigation.

Urgent safety matters and reports of illegal content are prioritized.

Idolo Media and Technologies Ltd (operator of Denofans)

Website: https://denofans.com

Support: support@denofans.com

General inquiries: info@denofans.com

Feature requests: products@denofans.com